Terms and Conditions

• Check in is between 3.00pm – 7.00pm.
• Check out is 10.00am.
• Early/late check ins may be available at the discretion of the owner.

Prearranged and Authorised Early Check In from Midday.

Unauthorised Late Check Out additional charge £20 per hour Unauthorised Late Check In (after 2200hrs) additional charge £20 per hour

Once Park House Lodges has issued a Confirmation of booking/invoice for direct bookings, the Hirer is responsible for the total price of the hire of the property for the hire period and any extras as shown on the confirmation. Any amendments to an existing booking are not effective until acceptance in writing is dispatched to the Hirer by Park House Lodges and any additional funds are paid to Park House Lodges in cleared funds.

All of our cabins are two-bedroom and sleep 4 adults. Full details of all guests must be provided on booking. Failure to do so may result in the booking being cancelled. Park House Lodges and the owner reserve the right to refuse admittance or cancel the booking if additional persons occupy the home during the rental period. In addition, Park House Lodges and the Owner reserves the right to refuse or cancel any bookings from parties that may in either of their opinions and their sole discretion be unsuitable for the property concerned, for example any illegal activity. In the event of such a cancellation, Park House Lodges will refund the cost of hire on a prorata basis less a service charge of £50 and less any damages. No other compensation will be payable to the hirer. The Hirer must notify Park House Lodges as soon as possible if the number of guests staying at the property will be different from the number specified when the Hirer made the booking or are in excess of the maximum stated above. The Hirer must also notify Park House Lodges of the names and ages of all guests.

The Hirer is responsible for the property and is expected to take all reasonable care of it. The Hirer must always comply with the following conditions.

Cleaning The property must be left clean and tidy, all equipment and utensils etc must be clean and put away at the end of the hire period. Should the property be found to require extra cleaning as a result of the condition in which it is left then these additional costs will be charged to the security deposit. Portable / reusable BBQ equipment not supplied by Park House Lodges are not permitted beside or near the lodge / apartment hired. There is however a dedicated BBQ/Fire pit area located next to each lodge and only this area has permitted use.

Bins & Recycling The Hirer should remove all waste from the cabin and place it in the general waste bin next to their cabin. If you leave waste inside the cabin, a removal charge of £20 to collect and dispose of any refuse will be charged to the security deposit.

The Hirer should at the end of their stay, turn all the lights off, turn electrical appliances off at the wall and turn down heating thermostat to minimum

Smoking or Vaping is not permitted inside any of Park House Lodges. Smoking is permitted outside on the verandah and we request that you dispose of cigarettes in the metal bins attached to the side of each cabin. The use of candles is prohibited.

• All dogs are welcome, however, we must be notified and there is a maximum of 2 dogs per cabin.
• Dogs are not permitted on furniture or on beds. Every effort must be made to minimize additional mess created by having your pet on holiday and any extra costs incurred as a result of pets will be charged to the security deposit.
• Dog owners must clean up after their pets anywhere on Park House Lodges and must be kept on a lead.
• Under no circumstances must a pet be left unattended in the property. Park House Lodges accepts no responsibility for pets left unattended and any damage to the property by pets will be charged to the Hirer.
• Dogs are only permitted in the cabin

The Contract of Hire is made on the understanding that the property advertised will be available and fit for use for the dates stated. In the unlikely event that the property is not available or fit for use through events arising outside the control of Park House Lodges or the Owner, then the Hirer’s booking may be cancelled or varied. At its sole discretion Park House Lodges may offer the Hirer suitable alternative accommodation, which if not acceptable to the Hirer, will entitle the Hirer to a full refund on a prorata basis. Neither Park House Lodges nor the Owner shall be liable to the Hirer for any other costs, expenses, loss, injury or damage whatsoever suffered by the Hirer or their guests as a consequence of cancelling or varying the booking in accordance with this clause. Exceptions to this is Park House Lodges liability, if proven that death or personal injury was caused by our negligence. (Consumer Rights Act 2015 s65(1).

For direct bookings to Park House Lodges, the Deposit is paid at the time of booking, which is non-refundable.

The Full Balance for Direct Bookings to Park House Lodges is payable 4 weeks before the arrival date.

The Security Deposit is £100.00, payable at Check In. This is refundable provided these terms and Conditions have been met.

The hirer may be liable to pay a service charge of up to £50 for any variation to the booking, made direct with Park House Lodges.

Park House Lodges cannot accept liability for any damage; expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees. You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Park House Lodges may repossess the property at any time and terminate the hire of the property, where the Hirer or any member of the Hirer’s party has caused excessive noise or damage or is found or reasonably suspected to be conducting themselves in an illegal, offensive or immoral fashion, or are causing a nuisance to other persons.

In such circumstances the Hirer shall not be entitled to any refund of the hire price of the property.

The Hirer shall permit Park House Lodges staff or their representatives to access the property at reasonable times during the holiday for inspection or to carry out maintenance, and Park House Lodges and / or the Owner shall retain keys for the property for this purpose.

The Hirer / Client / Guest / Visitors shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning. No candles are to be used inside or outside of the accommodations. Matches / Lighters / Firelighters are not permitted to be used in the log cabins. These items can be used for the purpose of lighting the outdoor BBQ but must be stored in a safe place out of reach from young children and it is the Hirers responsibility to ensure this.

All fixture, fittings and equipment must be used solely for their intended purpose. Park House Lodges request that you do not take into the log cabins any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants. Any bulky items such as bicycles, fishing or golf equipment are not to be taken into the log cabins or the apartment. Park House Lodges will be able to assist in storing these items securely, but accept no responsibility for their loss, damage or theft.

The Client/guest is legally bound to reimburse Park House Lodges for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental. The cost of replacing linen, towels and robes, etc are listed above and these will be charged to the security deposit.

Children must be supervised at all times. This is particularly important when using the Hot Tub. It is the responsibility of parents or guardians of children staying at our lodges to ensure they are appropriately supervised and safe at all times. This is particularly important in relation to the Hot Tubs but also at the nearby pond, which is a short walk away.

Only those persons notified to Park House Lodges are entitled to occupy the accommodation allocated. Due to Coronavirus, permission for visitors will be declined.

Parking of vehicles must be in the designated car parking space next to each lodge and must not obstruct the roadway. Please do not park on the grass. Your vehicles, their accessories and contents are left entirely at your risk. Park House Lodges will not be responsible for any loss or damage from or to any vehicle. Repairs to vehicles (except emergency repairs) must not be carried out. You must insure all vehicles you use on our site as you would for public roads. The following vehicles are not permitted on the site, quad bikes, trial bikes, powered scooters and similar type machines, boats, trailers, jet skis.

Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction, or other reasons.

The management of Park House Lodges will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the customer will be made. However, each circumstance will be considered on its own merits, and where possible the guest / party will be informed, prior to arrival, that the facility is not available. If the breakdown, malfunction or reduction in facilities occur when the guests / party are in attendance, then consideration will be given by Park House Lodges for appropriate reimbursement.

• The maximum capacity of each tub is 4 persons.
• Only guests whose names have been provided on your booking are permitted to use the Hot Tub.

• The Hot Tub is quite deep and can be a little slippery so for caution there should always be a minimum of 2 people in the Hot Tub in case of emergency.

• Hot Tub use is prohibited from Midnight to 7.00am.
• Glass is NOT permitted near to or inside the Hot Tub.
• We do not recommend drinking in the hot tub.
• Never switch off the Hot Tub at the mains. Only authorised maintenance personnel are authorised to control the mains power. There may be an extra charge added to your bill if the tub is switched off during your stay – even if you are not using it.
• Hot Tub cleanliness is paramount to prevent infection. For your own safety, it is essential that the water is kept clean as failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. Our staff will check the chemical levels every day to check that the water balance and quality are correct. This is a safety requirement and insurance requirement. Following our checks, if the Hot Tub water is found to be dirty due to misuse, it may be necessary for us to empty the Hot Tub and switch it off.
• We reserve the right to turn off the Hot Tub for the remainder of your stay.
• Park House Lodges accept no liability, due to loss or injury or death caused by inappropriate guest behaviour, or misuse whilst in or around the confines of the Hot Tub.
• Exceptions to this is Park House Lodges liability, if proven that death or personal injury was caused by our negligence. (Consumer Rights Act 2015 s65(1).
• Each lodge has its own private Hot Tub, supplied to you for your enjoyment.
• Our aim is to have all the tubs ready for your arrival, however it might be the case that they are not fully heated to the correct temperature, but they don’t take long to heat, so please be patient.
• Rules for the Hot Tubs will be strictly enforced and are present for everyone’s safety.
• Park House Lodges take no responsibility for any accident, injury or health issue resulting from the use of the Hot Tubs.
• Keep all loose articles of clothing and jewellery away from the rotating jets.
• Test the water with your hand before entering to make sure it is a comfortable temperature. Guests should never submerge their head in the water.
• Hot Tub water is not suitable to be in or near your mouth and should never be consumed. It is your responsibility to instruct any children of this advice.

• Risk to children – EXTREME CAUTION must be exercised to prevent unauthorised access by under age children.
• The Hot Tub Cover MUST always remain closed & clipped shut if not in use unless a responsible adult is present.
• No children under 5 years old are permitted in the Hot Tub, as they cannot regulate their body temperature suitably.
• Instruct children to shower and visit the toilet prior to use of the Hot Tub and inform them to keep their heads out of the water, especially mouth and ears.
• Use extreme caution with ALL children wishing to use the Hot Tub, as they are prone to overheating and this can be very dangerous.
• It is your responsibility as an adult, when a guest at our lodges, to ensure the safety of all children in your party.

Hot tub use is prohibited between Midnight and 7.00am

Park House Lodges accept no responsibility for the hot tub use and all persons using it. Users of the hot tub do so at their own risk.

• Hot Tubs can be emptied anytime from 8am on the morning of your departure.
• Our tubs are thoroughly cleaned after each guest has checked out.

• Broken cover clips will incur a charge of £10 each.
• If the Hot Tub needs to be shut down, cleaned and refilled due to misuse, this will incur a charge of £100
• If you wish to have the Hot Tub cleaned and refilled, this will incur an additional charge of £75. Please be aware that it can take some time to reheat.

Bookings will only be confirmed upon receipt by Park House Lodges of the required deposit payment (“the Deposit”). The Deposit is non-refundable. If the booking is made direct with Park House Lodges within 4 weeks of the holiday commencement date, the full accommodation rental will be required before the booking will be confirmed.

The balance of the cost of the hire of the property, if made direct with Park House Lodges will be due for payment 4 weeks before the holiday commencement date. The hire may be cancelled where full payment in cleared funds has not been received 4 weeks before the holiday commencement date. The Deposit is non-refundable.

The Owner requires a security / damage / breakage / acceptable behaviour bond for each property for each rental period, the amount of which is £100. This bond is refundable provided these booking conditions have been met in full. The Hirer will provide Park House Lodges with debit or credit card details on arrival.

The follow will incur a deduction from the bond if: · Excess cleaning of the property is required – Charge of £20 · Unauthorised Late Check Out – Charge of £20 per hour · Rubbish has to be removed from the property by Park House Lodges. Charge of £20 · Damage has been caused to the property or its contents during the hire period; or Staff or police are called to your lodge or apartment to deal with any disturbance or nuisance caused by you or a member of your party. Minimum of £50 plus cost of damage replacement. · These Booking Conditions otherwise specify that if an additional payment is required from the security deposit on the instructions of the Owner or Manager, Park House Lodges will process a payment up to the full amount of the security deposit in respect of the above items provided by the Hirer. Should the sum of any excess charges, or other costs due from the security deposit exceed the amount of the security deposit the balance will be payable immediately on demand. The security bond will be refunded once Housekeeping have checked the lodge / apartment and within 7 days of departure less any deductions as above.

Park House Lodges do not charge a credit card fee.

All damages and breakages that occur during the hire period are the legal responsibility of the Hirer and should be notified to Park House Lodges before the end of the hire period. These costs are charged to the security bond. Any damage and breakages that are discovered at the end of the hire period will be deemed to have been caused during the hire period unless the Hirer has notified Park House Lodges of the damage when arriving at the property. The person making the booking accepts that by making a booking they understand and agree that they are wholly responsible for the conduct of themselves, any of their guests or visitors and agree that they are liable for the cost of any damage or loss or nuisance however caused by them or any of their guests or visitors.

A minimum charge of £10 plus postage and packaging is made for the return of left property after your departure. Items of left property can only be held for a maximum of one month after which time they are donated to charity. We cannot be held responsible for items reported lost which cannot found. Property is at all times the responsibility of the owner.

• The Hirer must inform Park House Lodges immediately if they wish to cancel their booking made direct with us.
• If the Hirer cancels their booking more than 4 weeks before the commencement date, the Deposit will not be refundable, but the balance of the cost of the hire will be refunded if already paid.
• Please note all deposits are non-refundable.
• If the Hirer cancels their booking within four weeks (less then 28 days but more than 14 days) of the holiday commencement date the Hirer will remain liable for 50% of the full cost of the hire of the property for the holiday period.
• Less than two weeks (14 days), 100% of the full cost retained.
• If you, the guest/s have to postpone due to the Covid-19 Virus because of HM Government instructions for non-essential travel, we will move your holiday, free of charge to another date.
• If the original holiday date is in 2020 we will move you to another date in 2020. Likewise, if made in 2021, we will move you to another date in 2021, and so on. Please check prices on the website before transferring deposit
• All guests should purchase Holiday Insurance.

The Hirer is strongly advised to arrange holiday insurance that includes cover for cancellation and the personal property of the Hirer.

Park House Lodges cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.

These circumstances include any event which we could not, even with all due care, foresee or avoid.

Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm, gales, severe snow drifts or other weather damage, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, pandemic, actual or threatened terrorist activity and all similar situations beyond our control.

Cancellation more than 4 weeks (Direct Bookings to Park House Lodges) of the commencement of the booking date – charge of the deposit only. All other monies paid will be refunded.

Cancellation within 4 weeks, more than 2 weeks (Direct Bookings) of the commencement of the booking date – 50% of the remaining balance to be paid.

Cancellation within 2 weeks, 14 days or less (Direct Bookings) of the commencement of the booking date – 100% of the remaining balance to be paid.

Park House Lodges reserves the right to refuse or cancel any bookings from parties that may in their opinion and their sole discretion be unsuitable for the property concerned, for example single sex parties, stag or hen parties, or carry out any illegal activity. In the event of such a cancellation, Park House Lodges will refund the cost of hire on a pro-rata basis less a service charge of £50 and less any damages. No other compensation will be payable to the hirer.

We expect the highest standard of behaviour by guests whilst staying with us at Park House Lodges. This also applies to any visitors you have, which are your responsibility.

The use or threats of verbal or physical violence whether to other guests or staff will not be tolerated and will result in the whole guest party being asked to leave without a refund.

Offensive language will also not be tolerated, as well as unruly behaviour, loud music / television. This may also result in you and your whole party being asked to leave the site, again without a refund.

Any kind of unlawful behaviour will not be tolerated and will be challenged.

The use of illegal drugs is prohibited and will result in the Police being called and your whole party being asked to leave without a refund.

Alcohol is permitted on the Park House Lodges site, but please respect other guests; do not walk around the site with open cans, bottles or glasses.

Please also respect our neighbours, some of whom have lived here for a considerable time.

The following are not permitted on the Park House Lodges site – drones, powered model aircraft or any other powered flying objects, Segway’s, hover boards, electric micro scooters or Chinese Lanterns, fireworks or similar.

Please do not cause unnecessary nuisance by loud music / volume from televisions, music systems, musical instruments, etc.

If you have any questions about our terms or the practices of this site, please contact us. By making a booking or paying a deposit you agree to our terms and conditions

To respect other guests and our neighbours, Quiet Hours are between 11.00pm and 9.00am.

Hot Tub use is prohibited between Midnight and 7.00am.

The lodges are located in a very quiet position and at night, voices and other noises travel great distances. Please be mindful of this.

• Please read the Fire Safety information within the Visitors Information Pack and the full Fire Emergency Plan which is available on our website.
• Please do not store flammable items near to the boiler.
• NO Candles are permitted to be used within the cabins.
• Please ensure all guests in your party are familiar with the location of the Fire Call Point which is at the top of the car parking area.
• Smoking and Vaping is NOT permitted within the cabins. Please do not dispose of cigarette stubs in an inappropriate manner.

If any member of the Hirer’s party has caused excessive noise or damage or is found or reasonably suspected to be conducting themselves in an illegal, offensive or immoral fashion, or are causing a nuisance to other persons; In such circumstances, the hire will be terminated, and the Hirer shall not be entitled to any refund of the hire price of the property.